Privacy Policy

1. Who we are

Sprout Check ("we", "us", "our") provides greenwashing assessment services to businesses.

ABN: 80 154 266 509
Contact email: hello@sproutcheck.com.au

This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, submit an assessment request, or otherwise interact with us.

2. Information we collect

We may collect the following information:

• Your name.
• Your email address.
• Your business name and role.
• The website URL or content you submit for assessment.
• Communications you send to us.
• Billing and transaction details, including invoice and payment status.
• Technical information such as IP address, browser type, device information, and usage data collected through cookies or similar technologies.

We also collect and store website content, screenshots, or archived copies of pages reviewed during an assessment, for the purpose of preparing your report and keeping records of the assessment.

We only collect personal information that is reasonably necessary for our business functions and activities.

3. How we collect information

We usually collect personal information directly from you when you:

• complete a form on our website;
• email or contact us;
• make a payment;
• submit website details for assessment; or
• use our website, where technical data may be collected automatically.

In some cases, we may collect information from third parties, including our payment processor, email provider, hosting provider, analytics tools, or other service providers.

4. Why we collect and use it

We collect, hold, use and disclose your personal information to:

• provide our greenwashing assessment services;
• assess the website or material you submit;
• prepare and deliver your report;
• communicate with you about your request, invoice or payment;
• respond to your enquiries;
• manage our customer relationship with you;
• maintain business, accounting, legal and insurance records;
• improve our website, services and operations; and
• comply with applicable laws and record-keeping obligations.

We do not use your personal information for direct marketing unless you have opted in, or unless otherwise permitted by law. You may opt out of marketing communications at any time.

5. How we disclose information

We may disclose personal information to:

• our service providers, including Stripe, Microsoft, cloud hosting providers, analytics providers, and IT support providers;
• professional advisers, such as accountants, lawyers or insurers; and
• government authorities, regulators, courts or law enforcement where required or authorised by law.

We do not sell your personal information.

6. Overseas disclosure

Some of our service providers may store or process personal information outside Australia, including in countries where they or their subcontractors operate.

This may include:

• Stripe, for payment processing;
• Microsoft, for email and productivity services; and
• any cloud or analytics providers we use.

Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles the information in accordance with the Australian Privacy Principles, where applicable.

7. Cookies and analytics

We may use cookies, pixels or similar technologies to improve website performance, understand how visitors use our site, and support security and functionality.

You can manage cookies through your browser settings, but some parts of the website may not function properly if cookies are disabled.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include access controls, encryption in transit, secure cloud storage, role-based permissions, and limiting access to personal information to authorised personnel only.

However, no method of transmission over the internet or electronic storage is completely secure.

9. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, insurance, dispute resolution and record-keeping requirements.

Website content and assessment records may be retained for a minimum of 7 years where needed for legal, insurance or business purposes.

When personal information is no longer needed and we are not legally required to keep it, we take reasonable steps to destroy it or de-identify it.

10. Access and correction

You may request access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us at hello@sproutcheck.com.au. We may need to verify your identity before responding.

11. Complaints

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, you can contact us at hello@sproutcheck.com.au and include enough detail for us to investigate.

We will review your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Direct marketing

We may send you service-related emails and, if permitted, occasional marketing communications.

You can opt out of marketing communications at any time by using the unsubscribe link or contacting us at hello@sproutcheck.com.au.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date shown above.

14. Contact us

If you have questions about this Privacy Policy or how we handle personal information, contact us at:

Sprout Check
Email: hello@sproutcheck.com.au